Acorn stairlifts customer reviews full#

Acorn stairlifts customer reviews full#

The advantage of the curved lift is that is not on the stairs when not in use which makes it easier for me to go up and down.Īcorn Stairlifts enable anyone who struggles with the stairs to remain in their own home, regain full use of their home and retain their independence.įormed in 1992, Acorn has grown to become one of the world’s biggest brands for home stairlifts. My husband is 6 foot 3 ins and very long in the leg. This makes it easier but not perfect to use the stairlift and turn the seat at the top of the stairs. We have found that using the stairlift with the foot plate up enables his feet to be lower. We did have a phone call to say we had 14 days cooling off period if we were not happy but this was the best they could offer. the fitter took lots of photos to report back to the office. My husband still had problems with leg room and turning the stair lift at the top was very tight. A couple of days later the part arrived and was fitted. Acorn ordered a part to make the seat higher and said they would come the next day but part was not delivered on time but we did have a phone call to let us know. Curved lift fitted on October 26thbut problems with my husband's leg length he touched the wall with his knees when using the stair lift. Acorn representative came to the house again to explain how curved lift would work.

We then had a phone call to say some parts were not available and a curved lift could be fitted instead for the same price. He measured our stairs and my husband's leg length. Their customer service stinks - and how ironic I got a call from them 1 year after the fact - they wanted to know my opinion of their product and that was the first time I was able to really talk to someone about this issue - they did have a manager call me back but we kept missing one another and what was he going to do but tell me he was sorry that I felt the way I did - that would not get the 15,000.00 back for their product which was never used.Acorn representative came to the house early October 2023. Shop around and be very certain if you must buy - there are other companies out there that their return policy is up to one month.

Their ad states something to the affect that every 5 minutes or so their company installs a chair lift but get one returned! - no way once the tract has been installed - you own it! Don't let them tell you otherwise. I now have a stairlift that it being stored at my home since the company would not take it back. She was able to try the lift out when it was installed 1 time up the stairs and was never used again. Calling this company was the last thing on our mind at the time, I did call them within the 3 days but was never able to get a hold of anyone.

They will inform you that they can give you a number for another company who will buy it back from you Paid 15,000 for a lift my mother purchased - installed on Sunday and on Tuesday ended up in the hospital and died that Friday. This company sells chairlifts but they refuse to take them back. Thanks to this website I will be able to let people know about this money making company who has no compassion for the elderly and does nothing but scam them.

Their customer service stinks - and how ironic I got a call from them 1 year after the fact - they wanted to know my opinion of their product and that was the first time I was able to really talk to someone about this issue - they did have a manager call me back but we kept missing one another and what was he going to do but tell me he was sorry that I felt the way I did - that would not get the 15,000.00 back for their product which was never used.